Reports of issues with Apple's butterfly-style keyboards, first introduced on the MacBook in 2015, have been common online.Īpple said the butterfly design was 40% slimmer than older versions and would provide more precision. A full list of models can be found here.Īpple says customers who have one of the affected laptops and already paid for a repair can contact the company for a refund. Laptops eligible for free service include certain 12" to 15" laptops made between early 20. It may include replacing one or more keys or the entire keyboard, Apple says. The company's own technicians or authorized service providers can provide the remedy. The company said it has "determined that a small percentage" of MacBook and MacBook Pro keyboards may have misfiring keys that unexpectedly repeat or do not produce characters or have keys that feel "sticky." Apple is promising free repairs for faulty MacBook keyboards after waves of complaints about malfunctions.
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